FAQ / Help

The most common questions

What are the payment options?

You can find an overview of the available payment methods here.

How much are the shipping costs?

You can find an overview of the standard shipping options here. We are also happy to address your individual needs. Please contact your personal account manager with your request.

What if there are problems or defects with the goods?

Please contact us immediately upon receipt of the goods or discovery of the defect so that we can find a satisfactory solution for you.

How can I contact my account manager?

In your customer account you will find the menu item “Contact”, there you will find the name, e-mail address and telephone number of your customer service representative. You can also request a callback directly there. Here you can get to the customer account.