Returns

Your order does not meet your expectations? You can exchange or return an item within 7 days. The products must be returned in their original condition.

Refunds

You can cancel your order within 7 days after receiving the goods. After the return has been received by us and checked for completeness and original condition, you will receive a refund for the returned items. Please contact your account manager or use our contact form or the callback service.

Exchange

If the received goods are damaged or cannot be used for other reasons, we will exchange the goods for you free of charge. For this it is necessary that you inform us about the problems within 7 days after receiving the goods. Please contact your account manager or use our contact form or the callback service.

Returns

If you inform us about your cancellation or problems with the goods within 7 days after receiving the order, then the return is free of charge for you. We will discuss the details of your return with you personally.

Do you need help?

If you have any questions about returns and refunds, or if it has been more than 7 days since you received your order, please feel free to contact your account manager at any time or use our contact form or callback service. The satisfaction of our customers is our first priority and we are confident that we can find a satisfactory solution together with you.